Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
Por um escritor misterioso
Last updated 06 julho 2024
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The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same.
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://www.researchgate.net/publication/27253780/figure/fig1/AS:310004763643905@1450922303422/Domains-of-the-Cynefin-framework.png)
Domains of the Cynefin framework
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://powerslides.com/wp-content/uploads/2020/12/Cynefin-Framework-Template-001.jpg)
Cynefin Framework, Access 7,000+ Templates
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://d1eipm3vz40hy0.cloudfront.net/images/AMER/measuringcustomerexperience.jpg)
Measuring customer experience: 6 metrics to do it right
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://pragmaticarchitect.files.wordpress.com/2016/01/conversionrate_example_02.png)
Big Data Analytics – Unlock Breakthrough Results: (Step 5) – EA Voices
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://castintelligence.com/blog-media/cynefin/cynefin_descriptions.png)
The Cynefin framework: Complex vs Complicated
Dominic Villiard (@dvilliard) / X
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://www.mycustomer.com/sites/default/files/styles/user_small/public/steven-walden_sw_25.05.16_0.jpg?itok=DX4y7VZf)
Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception
Dominic Villiard (@dvilliard) / X
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://images.squarespace-cdn.com/content/v1/5b75a2b5620b85a1a78a5594/1578425181338-O488ZNOPSN1QA16C9O9U/cynefin+decision+model.png?format=750w)
Understanding Complexity to Make Better Decisions: Cynefin Demystified — Agility 11
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://miro.medium.com/v2/resize:fit:1182/1*rio-rfzUS3raf6xD-awgKQ.png)
Measuring Customer Experience: A Practical Framework., by Brian Fleming
Creating a business context for Enterprise Architecture – Very Important! – EA Voices
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://substackcdn.com/image/fetch/f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fbucketeer-e05bbc84-baa3-437e-9518-adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2Fe8a97389-9104-4364-9d3c-3a61760ad8be_2048x1536.png)
🌿🧭🌳 OD01: Cynefin framework, Trust equation, Tweet for Thought and 2019 in review
![Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception](https://nova-live.imgix.net//migration-TheCynefinFrameworkIMGB2.jpg?q=60&fm=webp&h=444&w=416)
The Cynefin Framework - Using the Most Appropriate Problem-Solving Process
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